FAQ
TOP FAQS
Why am I not receiving replies to my emails?
How can I track my order status?
Can I update or cancel my order?/Can I change the shipping address of my order?
Should I pay customs duty or import tax?
ORDERS
How do I place an order?
What size should I order?
SHIPPING & DELIVERY
What should I do if the tracking is stuck?
What should I do if tracking shows "Shipment on hold"/ "Delivery attempted"/ " recipient not home"/ "undelivered"/ "pick up"?
Why my order shows delivered but I don't receive it?
What happens if my package is lost or stolen?
Can I file a refund due to the shipping status showing 'Failed delivery'?
PAYMENT & DISCOUNT
What types of payments do you accept?
Can I use more than one discount code at a time?
RETURN & REFUND
When can I make a return?
How can I make a return?
Will I be charged a return shipping fee?
What should I do if there's something wrong with my items?
Can I exchange my purchased items?
When will I receive the refund after returning?
Which items are eligible to be returned?
What is your swimwear return policy?
Can I still return items if they are worn, washed or damaged?
Why is my refund amount different from the total amount of my order?
